Q: Where can I buy an STi Prepaid Card?
A: STi Prepaid cards are available at over 200,000 retail outlets in the United States, primarily local convenience and grocery stores (not chains), generally behind the cashier. Just look for the STi logo, available on over 800 different types of cards – all standard STi cards will work!
Q: How do I redeem my STi Prepaid card? On Your Site?
A: You redeem your STi Prepaid Card within your game or interactive service, not on our site - just look for the STi brand wherever you purchase currency within your game. Click on the logo, fill in the 2 boxes and activate the card – it’s easy, secure and fast.
Q: Is there an additional fee to use an STi Prepaid Card?
A: No, we don’t charge any extra fees above the face value of the card. Because the STi Prepaid Card has a higher transaction cost than some alternatives such as credit cards, some online publishers may elect to provide less virtual currency for the amount, as they often do with Premium SMS.
Q: Can I use part of the STi Prepaid Card to make calls and then some for currency?
A: No, you have to use the entire card for currency. Once you have made calls with the card, it will not have enough balance on it to buy currency, plus calling fees may be levied.
Q: Can I purchase cards directly from you?
A: STi Prepaid cards are already available at over 200,000 local convenience and grocery stores but you can also purchase them online from a variety of sites, including STi's own site at www.stiprepaid.com
Q: Will I need more than one card for a game?
A: This is dependent upon the game you choose to play or the currency you intend to buy. STi Prepaid cards are generally sold with a face value of $5.
Q: Can I change my mind after I have redeemed a card?
A: No. All STi Card sales are final per the STi Prepaid Card Terms of Service
Q: Can I split the value of a card among games?
A: No. The entire balance will be used during the transaction.
Q: Which games support the STi Prepaid Card service?
A: The list is growing all the time, but the easiest way is to look for the STi logo within your game where you purchase currency
Q: Can I cash out my STi Prepaid card?
A: No. STi Prepaid cards are not refundable or convertible back into cash.
Q: How long is my STi Prepaid card good for? Will it expire?
A: Your STi Prepaid Card must be redeemed 90 days from the date you purchased it from a retailer
Q: Can I get a refund if I cancel my game account?
A: No. All STi prepaid card sales are final per the Zeus Terms of Service
Q: There are hundreds of different STi Prepaid Cards – which one will work for my game?
A: You can buy any STi Prepaid card (except the few rechargeable ones or ones which say No Value Until Purchased), and use it for any game where you see the STi logo displayed in the game.
Q: Can I recharge an STi Prepaid Card?
A: No, the cards are for one time use only, and you can not use the STi cards that are marked as Rechargeable on the front.
Q: I still can't find an STi card at my local convenience or grocery store. Where else can I buy them?.
A: Please try asking the cashier if there are STi cards behind the counter. With over 800 versions, there usually are a few different ones available – see some examples of the more popular ones here. Or buy them at STi's web site www.stiprepaid.com.
For any other questions, please email firstname.lastname@example.org